User doesn't receive welcome email for new account

If a user is reporting that they did not receive the welcome email from Web Engine to setup their account, have them take the following steps below.

1. Check the Spam folder. The email program may have marked the welcome email as spam and dropped it into the spam folder
2. If there is no email in the Spam folder, have the user take the following steps:
   • Go to the domain for your backend (e.g.  https://manage.web.adventist.cloud)
   • Below the login field should be a link to the forgotten password page, click on that link.
   • Enter your email for the Web Engine system and click on the button (Request new password).
   • A new email should come to your email address. Follow the instructions in that email.
3. When all the steps are completed from the email, log into Web Engine.

If these steps don't work, please reach out to your administrator.